Support Help Desk

​​​​​​​​Run Straight offers a dedicated support desk to help your organization with any supported software applications​.​

To streamline support requests and to better serve you we use a support ticketing system. Every support request is assigned a unique ticket number which we use to track the progress of the ticket online.

RS-HUB  ​
Run Straight is proud to be a Vendor of Record with the Federal and Provincial Governments​.  Learn​ More.
​ ​

​​​​

​Our Support Model

​Level​Business Hours​After Hours​Additional services
​Bronze​8:30 AM – 5:30 PM*
Monday – Friday

Phones lines have live agents and the online ticketing system is monitored.

​Non-business hours & statutory holidays

 

Online ticketing system will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned by next business day.

​24 support

Online knowledge base is available 24/7

​Silver​8:30 AM – 5:30 PM*
Monday – Friday

Phones lines have live agents and the online ticketing system is monitored.

​Non-business hours & statutory holidays

 

Online ticketing system will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned by within 4 hours.

​24 support

Online knowledge base is available 24/7

6 days of Professional Services** included

​Gold​8:00 AM – 6:00 PM*
Monday – Friday

Phones lines have live agents and the online ticketing system is monitored.

Extended hours are available.

​Non-business hours & statutory holidays

 

Online ticketing system will be monitored after hours. Phone messages sent after hours are automatically forwarded to a support person and will be returned within 2 hours.

​​24 support

Online knowledge base is available 24/7

12 days of Professional Services** included

Please contact us to learn more about our support and training services.

To contact our support desk

Please call 1-877-486-7878 and press #1 when prompted or Submit a Ticket​ and we will be in touch.

​ As with all of our products you can depend on enterprise-class, multi-tiered architecture, complete AODA WCAG 2.0 compliance, multilingual interfaces, and fully responsive HTML 5 solutions.